I wanted to take a moment to let you both know what a valuable asset your company possesses with the service provided to us through agent Marcia White. When I found out we were relocating to Ann Arbor in order to follow our daughter, son-in-law and granddaughter became the recipient of the 2012 University of Michigan fellowship for three years I jumped right into action mode and looked online for brokers to help us find two homes to live in over the next three years. I made phone calls to quite a few different brokers and companies leaving messages as well as sending emails. I was quite surprised that days and weeks went by with no responses from any of those I contacted. (I actually heard back from a few a month later!) After a few weeks I intensely began making yet more calls and did not know at the time that I would hit the jackpot when Marcia answered the phone herself! From that phone call going forward we were completely taken care of as we counted down to our first visit to Ann Arbor to begin the search. Marcia sent updates to us and our daughter as each new property came up for consideration. We needed to cancel our first planned date of arrival due to bad weather and once again she was most gracious to state she was readily available whenever we rescheduled. My daughter and I came a few weeks later and she went over our expectations in getting places lined up that provided each of us exactly what we had on our “must have” list as well as providing invaluable information along the way that comes from her long time realty experience and knowing the area like she does. After we both found exactly what we wanted on the very first day she made sure all the details were handled on the second day and continued to do so to the present. Even when there were some long drawn out pitfalls from a lack of timely and professional communication due to another agent, Marcia continued doing whatever it took to get us answers and make sure we were covered as clients of your company which was and is much appreciated especially when dealing with this transaction long distance. Her input and assistance was and is first rate! Our daughter is in full agreement that when we are asked by anyone in need of an agent and agency in Ann Arbor we will promptly reply “Call Marcia White at Keller Williams!” I just thought you should know as well!